Tag Archives: ssolscli

VMware STS Clients Failed SSL Certificate of STS Service Cannot Be Verified

“Initialization of STS Clients failed. Root Cause: The SSL certificate of STS service cannot be verified” is an error which put a delay in deployment of the vShield Manager.

VMware STS Clients Failed Error

During the configuration of the Lookup Service Information, we encountered this particular error. It important to understand how the environment was designed when we hit this error and why it didn’t seem to make sense at first .

There are two sites, Site A and Site B, in a hybrid vCenter 5.1 configuration running vCenter 5.5 Single Sign-On and Web Client on their own dedicated virtual machines, SSO1 and SSO2. vCenter 5.5 Single Sign-On and the Web Client both reside on the same server, one in each site. There are a total of 5 vCenter Servers that are at 5.1 U1/U2 versions. Each vCenter is pointed at their corresponding site/geographic regions’ vCenter 5.5 Single Sign-On and Web Client server.

VMware Single Sign-On SSO Architecture

This model is fully supported by VMware per KB2059249 and has proven to be an ideal deployment model in the vCenter 5.1 product family than the initial release of Single Sign-On 5.1.

The vShield Manager was deployed at Site B and we used Site B’s SSO and Web Server address when configuring the Lookup Service. After research, internet forums indicated that the certificate of the SSO server, chain and root certificates needed to be bundled into a single certificate and installed on the STS server. This did not make sense since no certificates were manually generated for use by the SSO servers. All SSO certificates were generated during installation and we’re self signed by the VMware SSO installer.

VMware STS Clients Failed Error

While working with a co-worker to troubleshoot the issue above, it occurred to me to list all services that the SSO server see’s to determine what STS service that the SSO server was using. After issuing the following command on the SSO server:

ssolscli listServices https://cgvccore2.fqdn:7444/lookupservice/sdk

Output:

VMware STS Clients Failed Error Proof

The urn:sso:sts service was listed with Site A’s registered URL! It completely slipped my mind that there was only one STS server listed in any SSO instance. We updated the Lookup Service Information Host URL and the “Initialization of STS Clients failed. Root Cause: The SSL certificate of STS service cannot be verified” issue was resolved!

VMware STS Clients Failed Error Resolved

Note: This is single point of failure, it would be best to load balance the STS service. There are articles to update where the STS service is pointing to the event of a failure if a load balance model is not implemented initially.

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